Team Leader

Juice Recruitment are excited to be working with a fantastic company in search for a Team Leader to join their growing team in Cheltenham.

The Team Leader is responsible for the day-to-day delivery of our services, assigning the daily workload and providing regular support and guidance to the team. In addition, they manage a small team of colleagues in the Individual Services Group, providing mentoring and regular, constructive feedback via regular catch-ups and more formal reviews. The area/team of specialisation may differ according to the Team Leader’s skills, experience and group needs, across the Evaluations Team, Sectoral Team, and/or the Enquiry Services Centre (ESC).

This is a full-time role working Monday-Friday with the offer of hybrid working once completed training.

Day to Day :

• Managing a small team of people, fostering professional development
• Setting clear and measurable objectives for their team, stretching individual performance - Delivering proactive performance management to their team - including 1:1s, performance appraisals, training and coaching; and ensuring the team is up-skilled/cross-skilled to support the wider team
• Working in collaboration with other Team Leaders and Managers to ensure consistency in approaches to line management
• Making decisions in line with company policy and priorities
• Completing all administrative tasks associated with line management, such as processing leave requests and return to work interviews, etc.
• Leading by example, shows personal enthusiasm and support for and understanding of organisational objectives and goals - acting as an effective role model for the team Workload management and enquiry handling
• Regularly carrying out the assigning of daily workload to the wider team, ensuring SLAs are maintained
• Proactively reviewing the team’s workload and resource capacity on a regular basis, flagging any concerns to Managers and Heads of Group
• Effectively motivating the team at both an individual and group level
• Seeking to find efficiencies and improvements in the way we work, presenting their ideas and solutions to Managers
• Effectively dealing with daily issues or complex situations which may occur, such as IT issues or unexpected resource gaps in the team
• Supporting the Quality Manager with the delivery of our quality assurance processes (e.g. spot-checking, call assessments)
• Delivering training according to individual and group needs
• Responsible for the coordination, and where possible delivery, of new starter training

We would love to see :

• Strong time management and organisational skills, with the ability to effectively manage their own and the team’s workload, to meet deadlines and manage changing priorities

• Ability to collaborate and add valuable input to ISG management discussions and initiatives

• Excellent interpersonal, verbal and written communication skills

• Ability to motivate at an individual and team level, and adapt their management and training styles accordingly

• Strong analytical and decision-making skills

• Ability to effectively identify and handle complex performance and behavioural issues

• Excellent attention to detail

• Highly IT literate, particularly in Word, Outlook, Excel, and creating reporting Person specification:

• Solutions-oriented, deals with challenges head on, seeing them through to resolution

• Ability to work autonomously, with demonstratable confidence with having tricky conversations and managing people

• Strives for continuous improvement, using feedback as a positive tool for change

• Driven by, demonstrates and proactively promotes our company values, actively demonstrates attitudes and behaviours that align with the values

• Friendly and approachable

• A can-do attitude, flexible and able to adapt to changing priorities within a fast-paced environment

• Passionate about excellent service delivery and customer service

• Driven by improvements in others through coaching and mentoring

• Confident decision-maker, able to show empathy whilst also remaining pragmatic and adhering to company policies

• Degree level qualification, comparable to Bachelor degree standard in the UK

• Leadership and Management training (desired)

And for you :

• 25 days annual leave plus bank holidays, as well as an additional day off given between Christmas and New Year
• Company pension scheme
• Life assurance of 3 x basic salary for members of the pension scheme
• Enhances maternity pay with years of service
• Employee assistance programme
• Annual discretionary performance-related bonus scheme
• Cycle to work scheme
• Extra day annual leave with 5 years’ service

If this sounds like the perfect role for you, then please contact Ciara at Juice Cheltenham for immediate consideration.

Job Types : Full-time, Permanent

Salary : £29,925.00 per year

Benefits :

• Company pension
• Cycle to work scheme
• Life insurance
• Work from home

Schedule:

• Monday to Friday
• No we