Account Manager Stoke-On-Trent

  • Leeds
  • Dee Set
Purpose of your role: • You will represent Dee Set as the UK's leading provider of end to end retail solutions. • Establish and maintain relationships with new and existing customers. • Ensure profitable growth of existing business and develop new business opportunities. • Ensure that our customer's needs and expectations are always met. Key Objectives: Key Responsibilities & Accountabilities: • Manage a portfolio of accounts with both major national retailers and their suppliers. • Provide excellent levels of customer service at all times. • Broker the successful transition of new business into well executed ongoing work. • Provide recommendations for continuous process improvement in response to changing customer requirements. • Develop new opportunities into compelling commercial business propositions to customers. • Monitor and deliver financial KPI's including sales and profitability targets. Responsibilities of the role: • Identify areas of opportunity to provide added value services, whether existing or new, tailored to retailer solutions. • Develop compelling business propositions and present to customers in a persuasive and collaborative manner. • Confirm briefs with customers and liaise with them regularly to identify current and likely future requirements. • Ensure all customer briefs are fully invoiced and tracked from booking to invoicing, using established processes. • Own and grow all aspects of commercials aligned to your category accounts. • Co-operate with all internal support functions to ensure all work is completed as required to meet or exceed customer requirements. • Identify and communicate opportunities for operational improvement and support implementation as required. • Co-operate with line manager to identify and develop new and existing business opportunities. • Encourage and receive feedback to strive for continuous improvement. • Provide regular reports on status of all accounts, including performance overview, upcoming workloads/projects, actions and support requirements, other opportunities. Skills/Experience Required: • An excellent communicator with demonstrable negotiating and influencing skills. • A good listener, that is highly customer focused, with a consultative and collaborative account management style. • An ability to build trust and rapport and to develop strong, lasting customer relationships. • A can do attitude, with the drive and tenacity to complete tasks on time and to a high standard. • An ability to understand and identify customer needs and develop practical, compelling solutions. • A financially aware individual that is able to work to budgets and to deliver agreed performance targets. • Preferred background working with or in major retailers or an account management background. • Good written, Excel, oral and communication skills, capable of operating at a senior level within retailers and suppliers. What's On Offer: Full Time 40 hrs  Temporary Role - Until 17th March 2025 Monday to Friday 9am-5pm Salary: From £28,000 dependant on experience.