Customer Service Administrator

Company Description

CML stores and delivers a wide variety of food products across the ambient and chilled temperature ranges, while it also offers a series of added value solutions to their clients.

We are currently looking for Customer Service Administrators to join the team in Telford. There are 2 positions available: 1x Maternity Cover (6 months)

1x Full Time Days

Salary : £23,072.24 per annum

Shifts: Days - 4 on 4 off, 06:00 - 18:00

As a Customer Service Administrator, you will coordinate front-line response to deliveries, deal with problems and customer requests, liaise with other operational teams and be able to fulfill all office functions, supporting the CS Manager whenever necessary.

• Processing orders when required
• Adding charges to the manual charge spreadsheet
• Chasing up Returns/Uplifts
• Chasing Subcontractors for in/out times
• Contacting depots, rebooking of orders and tracking of loads
• Liaising with and coordinating internal teams (eg. transport planners and account managers)
• Closing open KPIs and investigating PODs
• Any other tasks that are deemed necessary

Qualifications

• Highest standards of Customer Service
• Keenly reactive
• Tenacity and diligence in following problems through to closure
• Numerate and literate, and competent with computers (MS Office, ERP systems)
• Highly organized, efficient and able to work effectively under pressure
• Flexible and co-operative: a desire to please
• Good communicator, both verbally and in writing

Additional Information

• Access to our benefits platform: discounts on high street retailers, utilities, holidays and cinema tickets
• Take advantage from our Cycle To Work scheme
• Life Assurance
• Health cash plans
• Training and development with career progression opportunities and MANY MORE