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The Role We’ve an exciting opportunity for a 2nd Line Service Desk Field Engineer (Fixed-term contract for 12 months) – a key role in supporting our organisation to improve technology use and allow colleagues to work smarter, now and into the future. You’ll join the IT Service Delivery team at an exciting time as they support the delivery of several key projects, including phase two of our telephony upgrade, replacement of CCTV and the opening of our new West Midlands Hub! In this varied and fast-paced role, you’ll represent Midland Heart’s IT function throughout the delivery of the above projects by providing an effective and customer focused 2nd line support service in the field, covering all of our business systems and equipment across our estate of offices and schemes. As the technical point of escalation, you’ll take ownership of service requests by diagnosing and resolving faults from colleagues and contractors, meeting or exceeding defined targets. Importantly, you’ll act as a Service Owner for some of Midland Heart’s IT services. This role is working onsite on a rota between the hours of 8am and 5pm. Our ideal candidate? We’re seeking a customer service focused individual with the following skills and experience: Degree in technology related discipline, Training/Qualification in Microsoft Windows administration or equivalent experience. Previous 2nd line IT Service Desk experience Previous 2nd line support experience in the field Strong technical expertise, including knowledge and experience of IT hardware and software including business applications, desktop applications, Audio Visual equipment, telephony and networking Enthusiasm and adaptability when it comes to transformation and change. Our sites span a wide geographical area so a willingness and ability to travel with kit to remote areas of the Midlands region, often inaccessible by public transport, and at short notice, is a must! To support the opening of our new West Midlands Hub you’ll travel frequently between Popes Lane, and Bath Row, Birmingham. Who are Midland Heart? We’re a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we’re here to develop your potential.